Rebecca Helton 865-654-2358

244 Palmer Rd
Gatlinburg, Sevier County 37738
USA

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House Manual

 

 

Hello , and welcome to Three3Bears Lodge (TBL) 

 We're super excited to have you stay with us.  We would appreciate you looking through this manual so you're up to speed on the rules.
All rules can be found in this house manual. 

• Please reach out to us if you need something. The best method to use is the platform you booked the cabin through, i.e. AirBnB. If there is an emergency or you cannot use the app for some reason please call us at (865) 654-2358. That number is voice-only. We cannot use text messaging without using the AirBnB Messaging app. This is for our mutual protection and safety. If a text message is directed to the phone number provided, we will copy the message to the AirBnB Messaging platform and then answer your query there.

Our address is 244 Palmer RD, Gatlinburg TN 37738. 

• Directions:

From downtown Gatlinburg, at traffic light at traffic light #3, turn onto HWY 321 E. Follow approximately 2.7 miles to a left on Glades Rd. Go 0.4 miles and turn right onto Shields View Dr. Go 250 ft and turn left onto Palmer Rd. Go 900 ft to the cabin on the right. 244 Palmer Rd. Address is on the mailbox. 

Cooling/Heating:
• There are 2 Nest thermostats. One in the Family Room and one on the gameroom upstairs.  Please turn the dial to adjust the temperature to your liking. Or you can say "Hey Google, set the temperature to 72 degrees", or whatever your desired temperature is. Due to previous issues, the thermostats have been locked out. You can still adjust the temperature between the ranges of 67° and 85°. You cannot go below 67° or above 85°.

• How do I contact the owner?
The owners are Ryan Kirk, and Randy. 
You can email us at Three3BearsLLC@gmail.com.

• How do I contact the property manager?
The property manager is Rebecca Helton. You can call or text Rebecca at 865-654-2358 or email at gsmvacations@gmail.com.

• Safety:
In an emergency, first dial 911. You may contact Rebecca Helton at 865-654-2358 or email at gsmvacations@gmail.com. A safety card is found in this house manual — and mounted on the wall near the phone in the info center, however the following information is provided for quick reference:

 

Hospitals:

 

 



742 Middle Creek Rd, Sevierville, TN 37862 (865) 446-7000
15 miles/28 minutes away.


1065 Glades Rd, Gatlinburg, TN 37738 (865) 567-1909
2.8 miles/6 minutes away

Sevierville 1130 Middle Creek Rd, Sevierville, TN 37862
(865) 428-7586
14 miles/25 minutes away

For Ambulance, Police and Emergency, please dial 911. Non-emergency referrals for Sevier County are available by dialing 211.
(In many states, dialing “211” provides individuals and families in need with a shortcut through what can be a bewildering maze of health and human service agency phone numbers. By simply dialing 211, those in need of assistance can be referred, and sometimes connected, to appropriate agencies and community organizations.

Dialing 211 helps direct callers to services for, among others, the elderly, the disabled, those who do not speak English, those with a personal crisis, those with limited reading skills, and those who are new to their communities.)

Gatlinburg Police Department
1230 East Pkwy, Gatlinburg, TN 37738
(865) 436-5181 

Gatlinburg Fire Department
1230 East Pkwy, Gatlinburg, TN 37738
(865) 436-5112 

• Smoking
Please, no smoking inside the cabin. This includes cigarettes, vapes, and other recreational stuff. No sticky icky inside the cabin. Illicit drugs are strictly prohibited. There will be a $300 additional cleaning for guests who smoke inside. Outside on the deck is fine, just DO NOT THROUGH BUTTS IN THE YARD! Please be mindful of your habit and make an effort to dispose of your cigarettes responsibly. We do not want to charge you $300 for having to pick up flicked butts throughout the yard. Also, in 2016, Gatlinburg was ravaged by wildfires. You can still see the scorch on the trees throughout the area. You're located within a forest and there is plenty of highly flammable compost all around the house. Please use the cans provided, or dispose of your butts in a responsible manner.

• Guest(s) of TBL Residents:
We are perfectly happy having people pop by to pick you up. If you want to have friends over
to hang out, that's fine. However, they have to depart by 8pm. There are also plenty of activities taking place around the county that would make excellent places to hang out as well. We'd be happy to help you find places to spend time with your family and friends. The property manager must be notified of anyone that's invited over and must be vetted through the property manager.
All overnight guests must be approved in advance through the booking process and are subject to an additional fee as noted in the price. This must be done no later than 24 hours prior to check-in and paid for at that time. Failure to do this is a violation of our House Rules; no entry/no refund if you violate the rules.This benefits us and will benefit you. All extra people in the house are subject to fee of $100 per person/per night. We are safety-first kind of Hosts, and can't have stray people wandering on the property.

 Parties of any kind are not allowed in the cabin or on the property without permission . Loud music is also not allowed. If you would like to host an event (i.e. wedding, graduation), please speak with us about it first.

 If guests are found to have had a party without host permission which results in extra cleaning, guests will be responsible for extra cleaning charges and in the unfortunate event of the disruptions alerting neighbors, GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY

• Grill/BBQ
Feel free to use the park style grill outside that is set up for our guests’ leisure use only. The grill is to be used by the guests who stay at the home and is not to invite others to the home as it will be considered as hosting a party. Please clean up after yourselves and keep the grill clean. If found left dirty and requires extra cleaning, an extra cleaning fee may be required.

• Trash removal
Trash pick-up comes on Thursdays. Please place all trash inside the metal trash container in the front of the property. You are in bear country. Please do not leave any trash or food outside the cabin. Please do not leave any food out on the cabinets during the night. We don't want any bugs rummaging around for left overs.

• Internet:
Wi-Fi access is Three3Bears and the password is BeMyGuest . Please be mindful of the capital letters when entering the password. There is a Wi-Fi mesh system throughout the cabin to ensure consistent, strong signal. It broadcasts on both the 2.4gHz and 5gHz bands — with the 5gHz being the fastest, best option for your devices. The mesh system will automatically detect which frequency is best for your device. Internet in the cabin is considered high-speed, however like all other internet — slows down when people get home from work. We have noticed no appreciable slow-downs and to combat this we have installed a high-speed WiFi access point. If you have issues, let us know.

* By booking this listing you agree not to use the WiFi for file-sharing networks and systems, including Torrent sites; no exceptions. If systems on our network are found to connect to these sites it will be considered a breach of House Rules and you will be told to check-out. Our home network monitors for, and takes action against devices which break this House Rule.*

• Televisions:
There are 4 televisions in the cabin. One in each bedroom and in the living room. The one
in the Family Room and master bedroom can be controlled by voice. They are all Roku or Android TVs. Roku only allows one TV to be voice controlled at a time. You can turn on the TV master bedroom by saying "Hey Google, turn on the TV and open Netflix or Hulu" or by saying "Hey Google, play The Voice on Hulu". You're welcome to log in and out of your accounts as necessary. General accounts are already logged in and guests are welcome to just use those accounts. Spectrum cable is also currently provided throughout with over 140 channels. There is no set top box and you must use the Spectrum app on the TV to watch live television, which isn't available yet for the Vizio television. However Netflix and Hulu are provided. Please remember
to sign out of your accounts before departure. If you forget, no big deal, we can log out for you. (or, we may watch really random programs on your account to really jack up your "You May Also Like" suggestions.  Just kidding ;) .

• Home Automation
Feel free to use the Google home devices as your personal concierge. You can ask questions by simply saying "Hey Google" or "OK Google". An example would be "Hey Google, what are some good hiking trails around here"? Or "Hey Google, what local events are taking place". Or "Hey Google, what's the best place to get a pizza." or "Hey Google, how about some things to do." There are so many options to try, we've compiled a list of commands in the notebook in front of you to try. Or you can simply say "Hey Google, what's at the movies? Hey Google, tell me about shopping, tell me about restaurants.

• Home Security
*In the event of a power outage the door locks are battery powered and will still give you access in and out of the cabin*
The door code is last 4 digits of the phone number of the person that made the reservation, {{guest_phone:4}}. Simply press "Yale" logo and the numbers will light up. Press the 4 digit code and then the check mark at the bottom right, and the deadbolt will slide open and will disarm the security system.
You can arm the system by simply saying "Hey Google, we're leaving", "Hey Google, Goodbye.", "Hey Google, bye bye" or even "Hey Google, arm the alarm system". All doors and windows must be closed to arm the security system. You have 2 minutes to vacate the house once it's armed. We appreciate your assistance in securing our cabin during and after your visit! It's for your protection, and ours.
Pro-tip. Just say Hey Google, we're leaving and that's all you have to do. The system will arm itself.
At night, simply say "Hey Google Goodnight" and this will trigger a set of events. The doors will lock, the thermostat will adjust to 71 degrees, and some of the lights in the house will go out.
You can control the thermostat from anywhere in the house by simply saying "Hey Google, set the thermostat to" Then say your desired temperature.
You can turn off the lights in the house by saying "Hey Google, turn on/off the kitchen lights lights. Or "turn off family room lights" Plus much more.
Say "Hey Google, it's movie time" and Google will adjust settings throughout the house to set the scene for the perfect viewing experience.
Say "Hey Google, how do I cook a good Alfredo sauce". Or whatever recipe you're looking to cook. Or you can say "Hey Google, how do I make the perfect long Island iced tea". Or just name your favorite cocktail for the recipe.
An events kiosk/tablet is also provided on the pub table for you to browse local events in the area. Please don't attempt to change any settings on the kiosk. Please do not remove the plastic tab attached to the tablet. The camera on the tablet is deactivated within the kiosk app, and that plastic tab is reassurance that there are no cameras inside the house.

• Games:
We have recently added a Pool Table, Foosball Table , and shuffleboard table in the home for our guest's entertainment. Among other board games and lawn games. Please return all accessories to their rightful places at the end of your stay.

• Consumables
Guests must provide their own consumables when they come. Certain spices that are left behind such as salt and pepper will be allowed to remain. But nothing that can spoil.

• Furniture:
The bed, sofa, pub table, appliances, etc are not to be moved around - even if you intend to put them back after your stay.

• Appliances:
No appliances of any kind are allowed to be brought onto the property. This includes but is not limited to space heaters, portable air conditioners, dehumidifiers, etc. And no candles are allowed in the house at all.

• Parking:
Parking is provided on the driveway side by side. Our driveway is suitable for any vehicle type. No RVs or Campers. The driveway should be sufficient for 3 standard vehicles. We're currently in the process of trying to accommodate more parking further down the driveway.

• GFCI Outlets:
Both the kitchen and bathroom are protected by GFCI. This is to prevent an electric shock. There is one GFCI “master switch” in each room. In the bathroom it is to the left of the mirror. Simply press the top button to reset the electricity flow to the room. In the kitchen it is to the left of the stove. If the master switch will not reset or pops, call us immediately!

• Dishwasher:
There are dishwasher tablets (Cascade) under the sink on the left. Please use these to wash dishes. Everything we provide (pots, pans, bakeware, dishes, glasses, etc) can be put in the dishwasher. Do not use the “HEAT” drying cycle on the dishwasher. The "HEAT" cycle takes a lot of electricity. After the washing cycle ends simply open the dishwasher door about one inch and leave the dishes to dry. Thank you in advance for being environmentally friendly. Contrary to what most people think, the dishwasher does save more water and energy than hand-washing dishes. Please use it when necessary.

• Refrigerator:
There are two “French Doors” for the refrigerator sections. These open to one single compartment. There is no “water” built-in to the fridge. On the lower half of the refrigerator is the freezer. The refrigerator does make ice so ice is provided for you in the left-hand freezer compartment. We have provided one container. If you need more, let us know.

• Stove:
This is a smooth-top electric stove and both a normal *or* convection oven. The pots and pans are in the lower cabinet between the stove and the fridge. The broiler pan is in the drawer under the oven. Please do not use other pots and/or pans on this stove. The surface of this stove is strong — but can be scratched. Normal usage will not scratch it, however abuse will. Do not clean it with any abrasive. When it cools it can be cleaned with one of the non-scratch sponges we provide at the sink. If you have issues cleaning it, please let us know and we can take care of it.

• Air Conditioner:
This is a high-efficiency, heat pump. It provides cooling and heating. The thermostats are Nest and you can control the thermostat by voice, or by turning the thermostat itself. It requires a few minutes of ramp-up time for the compressor when it is turned on — therefore the fan may not immediately begin to blow when you first turn on the unit. If you see a temperature in the LCD screen, the unit is turned on and working. The unit should always be either in COOL or HEAT mode and in AUTO. The temperature chosen will be shown in the middle of the display. Close all windows and doors when using the A/C or Heating.
Note: The temperature is not to be set less than 67°F degrees in the summer or 85°F in the winter. This will cause extended wear and damage to the unit. The system is set to alert the Host should this happen. The system is a heat pump. If you want the cabin to be 75°F, It will cool the studio to 75°F just as fast if you set it to 75°F as if you set it at 70°F. “Spiking” the temperature does nothing except cause it to run more. There is no reason that the unit should be set at those temperatures for extended periods of time.

• Linen/Cleaning/Consumables:
Towels and linens are provided. The cabin will be set up with 18 bath towels, 18 wash cloths, 3 hand towels, 2 bath mats and kitchen towels. There will be additional charges for damaged or missing towels or linens. There will be enough paper products and soap to get you started, typically 1 roll of paper towels, a few dishwasher tablets, 2 personal size bath soaps and 2 rolls of toilet paper per bath room and all trash cans will be lined. It is the renter’s responsibility to replenish these items as needed during your stay. There is a washer dryer for your convenience; however we do not supply laundry detergent. 

• Travel Essentials:
In the laundry room in the kitchen, we have provided an iron, ironing board, and both a “hand” and a “floor” Swiffer with appropriate refills for each. The hand Swiffer is handy for taking care of dust on furniture throughout your stay - and the floor Swiffer is handy for those small spills or tracked-in-dirt and dust. In each room please use the luggage rack provided. This will stop accidental stains on the bedding & scuffs on the furniture from the wheels of the luggage, etc.

• Security:
There are 2 security cameras surrounding the property. One is on the back corner near the front door pointed towards the front door and wrap around deck. The other is on the back deck point away, and with no view of the hot tub.  These record 24/7 and are for our safety and yours. Remember that their footage is secure and attempting to disconnect them or destroy them will not stop the footage they’ve already captured. If the Cameras are shut off we reserve the right to enter the property to check the amount of guests along with charge a $100 fee. We will check with our ISP to confirm there is an outage first. We only have cameras on the outside of the property and would never violate anyones privacy. Please arm the Alarm System Every time you leave the house. You can simply punch in your zip code into the key pad. Pro-tip. Just say Hey Google, we're leaving and that's all you have to do. The system will arm itself.

• Quiet Time(s):
We are FIRM with quiet time between 10PM and 7am. This is not just a House Rule, there is a local ordinance to this effect. Our neighbors appreciate this as well. Although our neighbors aren't that close, you're still inside a neighborhood where people have to get up on time for work, have small children, or just don't want to be bothered by rambunctious neighbors. This means you must be aware of noise you are making throughout the day and be respectful to our neighbors as they are not on vacation.

• Check-Out Procedures:
Please leave the house in a respectful state. The more you can clean, the more we would appreciate it. The cleaning folks will do most of the work. Please have the dishes clean in the dishwasher. The linens will be replaced by Cabin Services after each stay. There will be additional charges for excessive cleaning.
'Check-out' is a term we use meaning your final departure, which must be done by 10am on check-out day, when your stay is over. When your stay is completed and you are ready to check-out do the following:
- Close and lock all windows and close blinds.
- Log out of any smart TV devices you've logged into. Turn off all lights and small appliances.
- Put all dirty dishes in the dishwasher.
- Put all dirty/used towels in the laundry hamper. Leave all bedding and pillows on the beds.
- Report any damaged or missing items to your Hosts

 

Cautionary Notes:
- No smoking, parties, or events
- Do not burn any candles of any kind in the house. This is a fire hazard. This is a very strict policy. 
- Check-in is anytime after 4PM and check out by 11AM
- Self check-in with keypad
- No smoking or e-cigarettes inside outside is OK. If there's any hint of smoking inside the cabin the deposit of $300 will be kept for a deep cleaning. (If you smoke outside please pick up your trash, meaning your cigarette butts). Keep in mind it is easy to start a forest fire. Do not put your cigarettes or cigarettes butts in the brush or anywhere on the property. It could potentially start a forest fire and you will be responsible for all costs and damages. Remember the fires that devastated Gatlinburg in 2016

 

 

- Please clean up after yourself.
- For those that wear make-up, please don't use the white rags or towels to clean your makeup off your face. When you go to bed please clean your make up off before you go to bed as it is extremely hard to get makeup stains out of hand towels and bed sheets.
- Pets are not allowed on these premises.
- 4 wheel drive and / or snow chains may be necessary during the winter months.
- Guests are responsible for any damages to the cabin or owners property.
- Umbrellas are provided but we ask that they stay with the cabin after your departure.
- Please make sure that the water level in the hot tub is above the jets before turning it on

A word of caution. . . .

  • Remember, you are in bear country. Don't leave any trash or food outside. Place all trash in the bear proof trash cage at the front of the house. And if you see a bear DO NOT APPROACH THEM!

  • Use of the hot tub is at your own risk. Children using the hot tub must be supervised by an adult at all times.

  • Do not dive or jump into the hot tub.

  • Do not stay in the hot for more than 20 to 30 minutes at a time so that your body does not overheat.

  • Do not use the hot tub while or after consuming alcoholic beverages.

  • Do not eat or drink while in the hot tub.

  • Do not use bubbles or any type of soap in the hot tub.

  • Do not use the hot tub if you are pregnant or if you have pre-existing health problems. Water in the hot tub is chemically treated with bromine tablets which can damage some jewelry finishes. 

  • Do not sit on hot tub cover.

  • Do not allow children to play on hot tub cover.

  • Do not place heavy items on hot tub cover.

  • Damages to the hot tub cover will result in a charge of $300 to have it replaced. If you have any trouble with the hot tub please call the property manager immediately.

 

Please give us a courtesy call, text or email upon your departure so that we know when
the cabin has been vacated. You can call or text Rebecca at 865-654-2358 or email at gsmvacations@gmail.com and please let me know either the last name on the reservation or name of the cabin that you are checking out of, Three3Bears Lodge. 


Pro-tip, you can say Hey Google, we're going back home and Google will handle the rest. Although we'd still love to hear about how much you enjoyed your stay at Three3Bears Lodge.

We hope you have a wonderful stay with us. Please feel free to reach out to us with any questions, concerns, or comments. 

Thanks again for letting us host you, from all of us at Three Bears Lodge. 


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Don't forget to ask Google what are some things to try!